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    About Mongoose

    Mongoose is the leading provider of text messaging and conversational engagement software solutions in higher education. We make two products - Cadence, our premier texting platform, and Harmony, our intelligent chatbot solution. Both exist to create successful outcomes for students, alumni and staff alike.

    Mongoose currently serves nearly 650 client colleges, universities, and nonprofit organizations. We revolutionize how higher education institutions motivate, engage, and grow individuals and their communities.
    Services
    Advancement Communications, Alumni Engagement, Automation, Chatbots, Graduate Recruitment, Student Engagement, Text Messaging / Live Chat, Texting Systems, Transfer Recruitment, Undergraduate Recruitment

    Address
    6506 East Quaker Street, Suite 202
    Orchard Park, NY  14127
    Phone
    (716) 331-1815

    Team









    Photos

    Harmony is a
    Harmony is a "do-it-for-me" solution
    Harmony is way more than a chatbot
    Harmony is way more than a chatbot
    Staff can use any device to access
    Staff can use any device to access
    Access platform via iPhone/Android app
    Access platform via iPhone/Android app
    Integrates with existing systems
    Integrates with existing systems
    Metrics on the main Cadence dashboard
    Metrics on the main Cadence dashboard
    Harmony team delivers in-depth metrics
    Harmony team delivers in-depth metrics
    Harmony onboarding is a light lift
    Harmony onboarding is a light lift

    Videos

    What is Cadence?
    Cadence Demo
    What is Harmony?
    Harmony Demo

    Case Studies

    Enterprise Texting for Community Colleges

    Grand Rapids Community College
    Grand Rapids, MI

    "We are able to target students with specific interests that would fit with the new offering. It’s the deeper level of segmentation. When you can be that specific and timely with your messaging, it’s huge." – Eric Mullen, Associate Dean of Enrollment Management and Financial Aid at GRCC

    This case study shows how GRCC reaches students across multiple departments with the help of a texting platform. The school started using Mongoose Cadence in the fall of 2016, wanting more personal and approachable methods of reaching students and prospective students, as well as a more efficient way to move students through the application process.

    See the full case study on the Mongoose website.

    Services:
    Mongoose Cadence

    How Eastern Washington University reinvented communications with texting

    Eastern Washington University
    Cheney, WA

    Jens Larson, Director of Student Communications at Eastern Washington University (EWU), has specialized in crafting and analyzing marketing and enrollment strategies since 2011.

    EWU saw enrollment metrics shift immediately after initiating texting, including:

    • Improved responses
    • Increased engagement
    • Higher yield

    This case study covers EWU's journey with texting to engage students, simplify processes, and increase staff efficiency.

    See the full case study on the Mongoose website.

    Services:
    Mongoose Cadence

    Smart Integration Leads to Texting Success at Jacksonville State

    Jacksonville State University
    Jacksonville, FL

    Striking a balance between automation and personalization in your communications with students is important. This case study takes a look at how Lauren Findley, Director of Undergrad Admissions at Jacksonville State University, and Shaun Stancil, the school’s Systems Administrator, developed a smart strategy that produced impressive results:

    • 39% increase in freshman enrollment
    • 10.7% increase in transfer enrollment
    • 420 more freshmen

    This case study from Jacksonville State University shows how the school utilizes clever CRM integration with Mongoose Cadence to gain impressive results in student engagement.

    See the full case study on the Mongoose website.

    Services:
    Mongoose Cadence

    Super-charging OCC’s website with conversational marketing

    Onondaga Community College
    Syracuse, NY

    How chatbot and live chat features helped one school drastically increase their engagement rate.

    In this case study, you’ll see how Onondaga Community College used Harmony, Mongoose’s intelligent chatbot, to increase their conversion rate on a busy website. With the use of targeted conversation flows, the school was able to help more students reach their goals.

    See the full case study on the Mongoose website.

    Services:
    Mongoose Harmony

    Increasing Enrollment with Harmony at Oklahoma Christian University

    Oklahoma Christian University
    Edmund, OK

    Oklahoma Christian University launched “Ike” throughout the Admissions section of their website to:

    • Gather contact information for prospective students
    • Assist them during the application process
    • Pass contacts and conversation transcripts into Slate
    See the full case study on the Mongoose website.

    Services:
    Mongoose Harmony

    Featured Reviews